Question 1

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

Accepted Answer

We understand customers don’t want to wait too long for their orders, therefore, we aim to process confirmed orders within 1-2 business days. Please allow 5 working days for delivery.

Question 2

IS SHIPPING INCLUDED?

Accepted Answer

Shipping is free for all UK orders.
 
If your order is to be shipped outside the UK, shipping will be charged based on the destination.

Question 3

DO YOU SHIP OUTSIDE THE UK?

Accepted Answer

We predominantly ship within the UK, however, should you require a gift box to be shipped outside the UK, we will be happy to do that. The shipping cost will be covered by the ordering party. Please contact us via email on info@bespokegiftbox.com

Question 4

WHAT’S YOUR RETURN POLICY?

Accepted Answer

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Question 5

WHAT IF I NEED MY ORDER TO ARRIVE ON A SPECIFIC DAY?

Accepted Answer

We offer specific day delivery free of charge if the order is placed at least 2 weeks ahead of when the order is due. Specific day delivery will be provided for an additional charge if the order is placed less than 2 weeks before its due date.

Question 6

WILL YOU INCLUDE A RECEIPT WITH MY ORDER?

Accepted Answer

We do not include receipts inside our boxes as we work on the basis that each box is a gift. All receipts will be sent via email to the ordering party.

FAQs

FAQs FOR CORPORATE ORDERS

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